Terms, Shipping Terms & Returns

1. Secure Shopping
To ensure your shopping experience is both safe and convenient we have gone to considerable lengths to ensure our site is safe for you to shop. Security is our 'Number One' priority - your transaction/s will be transmitted within a secure 128-Bit SSL-secure socket layer allowing full encryption from PayPal. A padlock should be displayed at the lower right hand corner of your browser window – this means your personal information is protected with full encryption. We would advise not to make a credit card transaction should the padlock not be displayed. We do not store credit card information and any transactions to purchase products on this site are handled by PayPal under a secure sockets layer (SSL).  

Your personal information and payments is treated as a high security priority to us, along with your protection. Your credit card statement will show the deduction for PayPal QUEENBEE HANDMADE..  

What are Digital Certificates?
Digital Certificates are a standard software application loaded onto web servers that provides a secure encrypted link (SSL-secure socket layer) between a website and you the customer. It enables you the customer to transact securely while online. Think of it as a secure 'pipeline' which provides protection for data being transmitted through it.  

2. Ordering On-line
Ordering online is through an internet store and therefore requires orders to be made via the website. You only need to set up an account once and then log in to this account when you shop each subsequent time. By using your account you can be assured that all information that you enter will be received.  

NEWSLETTER: You may select to join our Newsletter when offered from time to time or when registering your account. We won't bombard you with news, but we send out newsletters occasionally to advise of great deals, special sales, new products etc.  

3. Payments
Payments can be made using credit cards (Visa or MasterCard) and through PayPal. We also offer Direct Debit as an option for convenience. All products will be dispatched once all funds have been cleared.  

4. Delivery Terms
All orders will be processed ASAP once payment has been cleared. We will endeavour to have your order delivered within 7 business days of receipt of cleared funds, although we are bound to the service schedules offered through Australia Post – remote parts of Australia will take longer. If we are unable to fill any part of your order we will complete the order less the unavailable items and advise you of the status. When that item arrives in stock, we will email you advising the item is now in stock and giving you the option to accept delivery of the item or we will arrange a refund for that item if you no longer wish to accept it. If paying by cheque or money order your order will be sent after bank clearance. We offer mail delivery only, you can elect to arrange your own courier to Pick Up and Deliver your order to you. Although we will process your order ASAP and are bound to the efficiencies of Australia Post we ask that you should allow up to 2 weeks for delivery. It is fair to assume you should receive your order within 7 business days.  

We will not be held responsible for lost, stolen or damaged packages if they are not registered/insured. You can elect to have your freight Express Posted and / or Registered Post delivered and we will only charge the difference incurred with the freight cost to use these services.  

5. Postage / Shipping Pricing
Prices quoted are for packages are by weight and state and are sent via Australia Post using their costs based on deliveries from Caberwell Victoria Australia.  

If an order weighs more than 3kg (determined after processing) you will be contacted with a quote for extra postage costs.  

6. Refund Policy
Please choose carefully as we do not normally refund on goods unless they are faulty or not described on our website. All items are quality control inspected before packaged to be sent. Should a product be faulty by manufacture, please notify us by phone, email or fax within 48 hours of receipt of goods to discuss your order.  

Goods cannot be returned without a prior authorisation number issued to you. We request that you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above if goods are faulty or not as described online. Please remember that we will package your order with the upmost of care and ensure it leaves our premises under our stringent quality control processes  

Please call Local: 0407822280 or international: +61 407822280 or email sales@queenbeehandmade.com.au  

Or mail PO Box 1496 Camberwell East Victoria 3126 Australia  

7. Minimum Order Requirements
There is not a minimum order requirement.  

8. GST & Currency
We are currently not registered for GST, so we do not charge GST at this stage.  

9. Searching
We have a search tool on the site to assist you with finding the specific item you may be looking for. If however you can’t find what you are after you may email us at sales@queenbeehandmade.com.au with the description of what you are after and we will do our best to assist you.  

10. Product Quality
Occasionally, slight discrepancies could occur from the image displayed of the product on the website. In these cases, the discrepancies are beyond the control of QUEENBEE HANDMADE ABN: 24257941652 All scanned images are as accurate as possible. However, due to image capture, loading onto the website and the computer's monitor, the colour of products on your screen may not reflect the exact colour of the product on hand.